Who is the ceo of american home shield
American Home Shield ( Home Warranty ) Avoid at All Cost
hey everyone how's it going this is a
different type of video today I'm gonna
go over my personal experience with
American Home Shield Home Warranty now I
got this home warranty when I purchased
my home and the seller paid for it
so the warranty cost about five hundred
and fifty dollars now as some of you
have gotten paid that you know through
your own funds I feel sorry for you and
you know I you should try to get a
refund as soon as possible and this is
why as you can see here this is my
restroom and you notice it's missing
something
it's missing the toilet and the reason
is and I'll get into them in a while but
I had a clog in my toilet and you know
with a home warranty you have that peace
of mind that if you know after you
bought your house if something breaks or
something doesn't work right you know
you can call your home warranty and they
would come and fix it and it's all
covered the way it's supposed to work is
that you know you pay a $75 fee and you
know they'll send out the say a plan if
you need them in and they'll whatever
needs fixing will get fixed
well unless I learn doesn't work like
that so I had this is my second restroom
and I've been having some plumbing
issues it gets clogged and so it got
clogged really bad and I was unable to
to fix a clogged so before I called
American Home Shield I went ahead and I
removed the toilet just to see if
there's any you know standing water in a
pipe and you know whether it's a brewed
drain and when I remove the toilet I did
notice that there was some water in
there in it it would drink very very
slowly so it did tell me
there's a clock now I figured that I'd
be doing the plumber that was coming
here a service that you know they just
the toilet would be out and they can get
to where the clog was you know maybe run
a sink down there or something so I
called American Home Shield and they
went ahead and sent y'all set up a
plumber to come out it turns out that
you know they say in your info this is
the way it works by the way they will
send your info to a plumber and it's not
necessarily local plumber it was
actually the plumber plumbing service
that was a sign was maybe 40 minutes
away 45 minutes away from where I live
and so they say okay someone from this
plumbing company is gonna be contacting
you and then you know you can arrange
the time with them
at that point so I waited a whole day
nobody called and so what I ended up
doing is they do give you the the name
and the phone number of the plumbing
company so I went ahead and you know
again a day passed by okay so this is
like Monday Tuesday when initially
called so you know they passed by it
okay let me call the plumbing company
and you know make the appointment but it
the call coming company arranged a
friend come out I would have to take
some time off of work to come meet the
plumber at home and so sure enough you
know the plumber came and then you know
as soon as it came in I kind of like
told them kind of the story what's been
happening and you know that I took out
the toilet and and to see all that and I
think he was a bit thrown off that the
toilet was out think he wasn't just
thinking it was like easy fix of this
you know stick something in you know big
plunger or
you know where the closet auger isn't
told it and unclog it that way but you
could tell he was a little thrown off
that the toilet wasn't there and I kind
of told him you know how you know I'm
the the light has to get clogged and so
we went outside and then uh
he's like oh wow I noticed you don't
have a clean out for your main lighting
and so he's like oh well we could put
that you know and kind of upsell me and
say oh we can put one in for $1,200 4200
and after talking with him I you know I
I heard him out and I said oh you know
I'm not interested in that right now as
soon as I said that you could tell that
you know it's like a switch was flipped
and he was not interested at all in
helping me with my clogged plumbing
drain so you know I said oh can't you
make me it's not venting properly on the
top of your roof this is connected up
through event to make sure that you know
the water has you know and to be renewed
to going down that way the main leg goes
that way I said well maybe golf there
check it out it's a note well we're not
authorized to go on the roof because of
liability issues and again this has
something to do with American Home
Shield you know and so yeah and so I
said okay well since the point of the
south can you just run a stain through
there and he said no we're not allowed
to run a sting anywhere where there's a
90 degree angle I'm like are you serious
and asked him straight out so there's
nothing you can do for me and he looked
me straight in the eye said you know
there's nothing I can do
for you so he said I'm gonna call the
American home children I'm gonna have
him send out another plumber so I wasn't
too happy ends up looking up this
plumber's information on Yelp and I
found a lot of bad reviews and a lot of
it had to do with people who have
American Home Shield it seems like if
you get these flowers and they're
working with American Home Shield I mean
they must hire like the worst plumbing
places they have contractors with them
they must pay them a really low fee and
all they're gonna do is just you know
they're gonna use one of these guys to
try not apply your your employer which
is something that you can do yourself
just so the plumbing thinks that better
reviews and then I'm like okay well
maybe it's just the plumbing place gave
American Home Shield another another
shot so a second okay so that guy did
not do a single thing he pretty much
told me that there's nothing he can do
to unclog my toilet light which is
ridiculous so they they're licensed
plumber I mean come on okay so I get the
other plumbing company to come out
another day so I take another day off
for work not the whole day but you know
half a day so I'm either near this guy
was a little nicer and oh and here's the
catch so when the American Home Shield
call me back after this first phone came
in and said okay law before the st. we
sent a second plumber you have to put
the toilet seat put I'm sorry put the
toilet back so make sure that the toilet
is back and all hooked up before the
second plumber arrives never he knew
that it wasn't a problem at deployment
okay but like fine I'll make sure that
happens so when the second plumber came
to that's when it was there I first
thing I came in I didn't you know I
didn't explain anything I say
toilet here's the club I guess I'll let
you do your job
so okay you took a look at it and he
went through his van and pulled out a
closet auger and that's a tool you can
use to unclog the toilet so he could
spend maybe 10 minutes and then he told
me he might tell me oh you know what I
tried as much as I could to unclog your
line but you know I use the thought the
closet auger and it's not a problem you
toilet it's a problem with the plumbing
pipe below your toilet the drain pipe I
said okay well can you run a snake
through that through this opening you
know it's like it's basically imagine of
the toilet was here but say oh we would
have to take up the toilet and we're
gonna sink down this line but I said oh
my company does not run a snakes down a
snake down this this mainline here this
late at night
so this plumbing company we're not doing
because again it's liability issues so I
said okay I'm gonna contact American
Home Shield again and see if we can get
another plumber that plumbing company
that does run snakes down a main light
to clear the clock for you so I said
okay and so again I didn't wait
I called American Home Shield and I said
okay well this is this is what the
plumber told me Tony's not a problem
with the toilet but problem with this
main line down here so somewhere between
here and my kitchen again this is just
my toilet that's clogged the tub and the
sink
everything else in my house is not
clogged so something between a year and
I'll say around my kitchen
pour it slow to drink okay so there's
some kind of clock so they said oh well
you know the request was denied by the
plumber due to liability issues so
you're gonna have to call this other
number two's authorization department
and you're gonna have to ask them to get
you authorize another plumber to come
out that will clean out your light I
said okay fine so the very next day I
called and again this is getting towards
the end of the week already
and lucky for me I have two restrooms in
my house if this was sewing wine I'd be
so upset and you know I'm still upset so
I went ahead and called the
authorization department and I explained
to them that what the plumber said it's
not from the toilets from the line below
and then I found I need to come in and
run a sink in there so okay well
removing the toilet it's not covered by
your home warranty that's it okay well
how much would it cost to to remove the
Poynting he said I don't know he said
you would have to work that out with the
plumber okay so I said okay well what I
remove the toilet
well you send a plumber to clear the
line you say yes so he said call us back
when the puddin has been removed so I
went home that same day during my lunch
break and I removed the toilet okay I
called him back and I said okay you told
me to call you back
when you clean has been removed and I'm
calling you so you could send a plumber
now you got it all this time and she
seemed a little thrown off like she
didn't know how to answer me and so
she's like oh wow this is my first time
dealing with this Lenny
put you on hold and you kind of hear
someone else and they were kind
of spoon feeding her putting my talk to
denying my claim
okay what to tell me so they they didn't
have to cover this issue so that I have
to pay for it and it pretty much told me
that Oh while the home their home
warranty only covers clearing a clog in
a p-trap and it doesn't cover you know
such as under your sink which anywhere
you can do you know you and a few things
and then that you know I'm not gonna
make sure we'll do the minimum they can
they're not going to be for anything
extra okay they're gonna send a plumber
to use either one of these to unclog
your toilet or a closet auger and that's
all they're gonna do they're not gonna
write anything on your your main line or
anything like that and against is my
experience okay so but here's the thing
okay so they pretty much sit no it's not
covered then why the hell did they Tommy
to remove the toilet in the first place
they couldn't told me that the first
thing that wasted so much time we stood
a whole week my life you know leaving
work three times to deal with this if I
were to call my own independent plumber
right away it would have gotten fixed in
about two hours okay so I told this lady
I want to cancel my warranty and I want
to get at least a partial refund so I
got transferred so we can counsel you
Department or the economy attention
Department and she was like oh wait
you're not gonna get much of a refund I
said I don't care I just want out so she
said she put me on all this elf here
where you gonna get back a hundred and
something dollars I'd okay fine just get
me a help and so yeah I got rid of my
home warranty which is useless and again
if you're considering buying an American
warrant I'm sorry if you're considering
buying and warranty with an American
Home Shield avoid them at all cost this
is going to be a lot of weeks of time
and then they're not gonna pay for
anything extra okay
there's no peace of mind the best thing
you could do is have a rainy day fund
you know maybe save up a thousand
dollars a year or so so there's
something like this happens you can call
a plumber
I read that at pool over the phone for a
plumber from a plumber this says it
charge me 100 bucks to get this fix and
you know what I'm totally cool with that
because that's only twenty five dollars
more than what an American Home Shield
charged you for their flat fee of having
someone send out seventy five dollars
but I know this person's going to take
care of it in two hours I'm gonna have
to deal with all this so there
you go I hope this video helps someone
if you don't believe me
going out and go on YouTube and look up
American Home Shield scams or American
Home Shield you know just my company
maybe some people that complain some
people have been without their AC and
100 degree weather for like a month or
two so yeah I hope this helped someone
that's all I have to say about that
